
Privacy
Policy
This Privacy Policy explains how M&N Holidays Pvt. Ltd. (“the Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects the personal information of its customers (“Member” or “you”). By accessing our website, mobile applications, or availing our services, you consent to the collection and use of your data in accordance with this Privacy Policy.
1
Information We Collect
1.1 Personal Information: We may collect information such as your name, contact details (email address, phone number, postal address), date of birth, gender, and government-issued identification (e.g., PAN, passport) for verification and booking purposes.
1.2 Payment Information: When you make payments for membership or holiday packages, we collect relevant payment details through secure and authorised payment gateways.
1.3 Technical Data: We may automatically collect certain information about your device, browser, IP address, and website usage patterns through cookies or analytics tools.
1.4 Communication Data: Any correspondence, inquiry, or feedback shared with us through email, WhatsApp, or social media may be recorded for service improvement.
2
Purpose of Data Collection
2.1 To process your membership registration, bookings, and holiday-related requests.
2.2 To provide customer support and respond to your inquiries.
2.3 To send updates, offers, and promotional communications (only with your consent).
2.4 To comply with applicable legal and regulatory requirements.
2.5 To improve our website, services, and marketing effectiveness.
3
Data Protection and Security
3.1 We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
3.2 All payments are processed through secure, PCI-DSS-compliant gateways. We do not store your full payment details.
3.3 Access to personal data is limited to authorised personnel and service providers bound by confidentiality obligations.
4
Data Sharing and Disclosure
4.1 We do not sell, rent, or trade your personal data to any third party.
4.2 We may share limited information with trusted service providers (e.g., travel partners, hotels, transport operators) strictly for the purpose of fulfilling your holiday plan.
4.3 We may disclose your information when required by law, government authorities, or in response to a legal request.
5
Data Retention
5.1 We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
5.2 Upon expiration of retention periods, personal data shall be securely deleted or anonymised.
6
Your Rights
6.1 You have the right to access, correct, update, or delete your personal information.
6.2 You may withdraw consent for promotional communications at any time by contacting us.
6.3 Requests regarding your data may be sent to our official email address: info@mnholidays.com.
7
Cookies and Online Tracking
7.1 Our website may use cookies to enhance user experience and analyze traffic trends.
7.2 You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.
8
Policy Updates
8.1 This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations.
8.2 The latest version will always be available on our official website. Members are encouraged to review this Policy regularly.
9
Legal Compliance
9.1 This Privacy Policy complies with applicable provisions under the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
9.2 We also align our practices with Google’s data privacy and transparency guidelines to ensure safe and compliant data usage.
10
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
M&N Holidays Pvt. Ltd.
Email: info@mnholidays.com
Website: www.mnholidays.com
Address: Mumbai, Maharashtra, India
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
